National Bank has upgraded its e-trading platform to include internet and mobile channels.
The bank has been running on what Managing Director Munir Ahmed described as “a simple mobile banking platform,” which will now be phased out in favour of the new one developed locally and tied to the Safaricom network.
Mr. Ahmed said the two applications, NatMobile and NatConnect will offer a convergence of solutions delivering banking services and financial information on customer’s mobile phone and through the internet respectively.
Using the NatMobile, customers can open virtual account in real time, transfer funds within the bank and enquire about forex, in addition to account opening for existing customers. NatConnect will enable customers to do multiple account transfers within and to other banks, internal account transfers within the bank, international transfers, domestic transfers through electronic funds transfer (EFT) and real time gross settlements (RTGS) without need to visit the branches.
Mr. Munir said through both applications, customers can deposit their money, purchase airtime, pay their loans, enquire about their balances as well as mini-statements and perform M-PESA to bank transfers.
“The new channels will enable National Bank to keep up with customer needs for a faster and convenient banking and financial transactions online” said Mr. Ahmed.
He said the Mobile App will be available with Android, iOS and Blackberry phones, including Windows Smart phones, with only those who subscribe able to access the services.
Financial institutions in Kenya are fast embracing ebanking and rolling out solutions tailor made to suite their customers’ needs.
This has been made possible by a surge in access to mobile phone and internet usage, necessitating banks to engage their customers through these platforms.
The bank has been executing a comprehensive 5-year strategic transformation program for the last 18-months, whose goal is to make it a top-tier bank in Kenya by 2017 by providing outstanding customer service and enhancing capacity to offer technology-driven products.
National Bank has a network of 75 branches that they intend to grow to 120 over the 5-year period, and a total of 140 Automated Teller Machines.