Airtel launches customer premier club

Pauline Macharia, Head of Airtel Premier (left), Airtel Kenya Managing Director,Adil El Youssefi, Catherine Kiplagat, Airtel Customer Care Director and Nkechi Ajih(in blue dress), Airtel Programme Premier Manager cut a cake during the launch of Airtel Premier Club recently. The club will redefine customer experience, provide cheap calling rates, data, website and free SIM replacement.

Airtel has launched a premier club for its high end customers that will offer them personalised services.

The club will enable premier customers access personalized credit facilities, an exclusive website, free sim replacement, priority services and discount with preferred partners.

In addition, customers travelling across Africa in the 17 Airtel Operating Countries will be allowed to roam on one network with their local Airtel SIM cards, giving them access to cheaper rates for calls made, as well as data/value added services and the ability to recharge using local top up vouchers in the country visited.

The package will also have one network profile that allows customers to communicate at local rates, receive calls for free and recharge partner airtime vouchers when they travel to at least 17 countries in Africa.

“We are delighted to introduce a revamped premier package for our customers across the country. This product demonstrates our commitment to provide innovative and relevant products and services to our customers,” said the Airtel Kenya Chief Executive Officer, Adil El Youssefi

Bharti Airtel Limited operates in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers.

In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers.

In the rest of the geographies, it offers 2G, 3G wireless services and mobile commerce. The company had over 300 million customers across its operations at the end of July 2014.